// FRANKLIN LEGAL & SUPPORT

Customer Feedback, Request & Complaint Handling Policy

Franklin Pickleball Vietnam receives and handles customer feedback, requests, and complaints relating to products, orders, and services.

1. Contact Channels

2. Scope of Support

Customers may contact us regarding products, orders, payments, delivery, returns, refunds, or other service-related matters.

3. Resolution Process

Franklin Pickleball Vietnam will:

  • Receive and acknowledge the customer’s feedback or request.
  • Review and verify the relevant information.
  • Provide an appropriate response and resolution.
  • Handle the matter in accordance with Franklin Pickleball Vietnam’s policies and applicable laws.

Customers are requested to provide complete order information and details of the issue to help us process requests efficiently.