1. Shipping Policy
- The website provides nationwide delivery across Vietnam.
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Estimated delivery time:
- Urban areas: 1–3 business days.
- Suburban areas and other provinces/cities: 3–7 business days.
- Shipping fees are calculated according to the delivery provider's policy and displayed at checkout.
- Orders valued at VND 5,000,000 or more qualify for free shipping.
- Delivery times may vary due to weather conditions, public holidays, or other circumstances beyond our control.
2. Return & Exchange Policy
Customers may request a return or exchange in the following cases:
- Incorrect product delivered.
- Product has a manufacturing defect.
- Product is damaged during delivery.
Customers must notify Franklin Pickleball Vietnam within 07 days of receiving the order and provide photos or videos for verification.
Returned or exchanged products must:
- Remain in their original condition.
- Include all accessories, if applicable.
- Be accompanied by an invoice or order information.
3. Refund Policy
After verification and confirmation that the request meets the applicable conditions, Franklin Pickleball Vietnam will provide an exchange or refund, depending on the specific case.
Refunds will be processed according to the original payment method and the applicable order processing procedures.
4. Warranty Policy
Products are covered by warranty for manufacturing defects within the following periods:
- Pickleball paddles: 03 months.
- Accessories: 01 month.
The warranty does not cover:
- Damage caused by improper use.
- Damage caused by impact, dropping, or external force.
- Unauthorized repairs or modifications to the product.
- Normal wear and tear during use.
Contact:
Hotline: 0389 104 230
Email: hello@sjysports.asia